STE TECPHARM SERVICES
STE TECPHARM, through its cross sector organisation of the commercial, engineering, production, technical assistance, after sales and qualification departments, offers a global service to customers. We study each project in detail to adapt to the needs of each company, production system and product.
STE TECPHARM WORKS WORLDWIDE
The sales team works in the same space to make the most of the knowledge of all members.
Our areas of activity are divided into geographical regions with different department managers:
• Middle East and North Africa
EUROPE / LATINOAMERICA / MENA
• 5 STE SUBSIDIARIES
• 10 AGENTS
• 30 COUNTRIES
A team of pharmaceutical specialists in solid and semi-solid process work together with our engineers to improve day-to-day technology based on the processes we work on: mixing, granulation, coating, handling, emulsion, calibration and drying.
ASSISTANCE DEPARTMENT – AFTER SALES
Spare parts supply service for all our equipment.
Commissioning of all of the equipment, previously tested in our facilities.
Our goal is for the after-sales service to provide the customer with added value. We have a team of highly qualified technicians to provide support, both remotely and at the customer’s facilities.
The commissioning of the equipment is carried out on site at the customer’s facilities. Our operators always accompany the customer so that he can handle the equipment himself, and provide support during the production of the first batches.
Our technicians provide training at the customer’s premises and at our own facilities in Barcelona. The training is aimed at operators and maintenance and engineering personnel.
The team of electricians and programmers work together with the STE assembly department and with the customer to ensure the success of the project.
QUALITY AND DOCUMENTATION DEPARTMENT DQ, IQ, OQ y PQ
The quality department of STE Tecpharm attends each delivery of machines. We considered that the FAT is one of the most important step in the process.
STE – Customer: Quality Deppartment approves the compliance of the equipment and that it matches the requirements specified by the customer (URS).
Documentation: is delivered in digital format in a tablet in different languages, Spanish, English, German, Russian and French.
TECHNICAL ASSISTANCE – REMOTE SERVICE
SRS helps to improve complex process of technical requirements, maintenance and process operations. It will help you to decrease time and as a consequence, to save money.
HOW DOES IT WORK?
FAT | FACTORY ACCEPTANCE TEST
STE TECPHARM offers “turnkey” facilities. We have significant experience in the integration of processes alongside our engineering company. We provide real “turnkey” solutions at the customer’s premises.
The installation of process machinery can be difficult, due to the specific requirements of each installation, the location of the AHUs and other peripherals in the technical area. A customised solution is always required so that the equipment adapts to the customer’s facilities, thus ensuring the perfect functioning of the implemented solution.
|Basic project installation + Process technology to be installed||↦||Study and location of process equipment and services||↦|
Construction, installation & start-up
CERTIFICATE OF PRESSURE EQUIPMENT
CERTIFICATE OF THE ELEVATION ELEMENTS
For them, we have set up means to ensure the quality of our products with:
Quality in terms of design and internal control
Quality certified by means of external Accredited Entities
At STE Tecpharm, we design, build and assemble all the equipment enforcing with a maximum of rigor the following current European regulations:
- 2006/42/CE: CE Directive about machinery.
- 2006/95/CE: Directive regulating electrical material.
- 2004/108/CE: Directive regulating electromagnetic compatibility.
- UNE-EN-ISO 12100:2012: General principles for design. Evaluation and risk reduction.
- UNE-EN-ISO 13850:2008: Equipment of emergency stop.
- UNE-EN 60204-1:2007+A1: 2009: Electrical equipment of machines.