SALES DEPARTMENT

The sales team works in the same space to make the most of the knowledge of all members.
Our areas of activity are divided into geographical regions with different department managers:
– Europe
– America
– Middle East and North Africa

ENGINEERING DEPARTMENT

Engineers specialised in the different categories, mechanics, pneumatics, hydraulics, electronics and programming.

A team of pharmaceutical specialists in solid and semi-solid process work together with our engineers to improve day-to-day technology based on the processes we work on: mixing, granulation, coating, handling, emulsion, calibration and drying.

ASSISTANCE DEPARTMENT – AFTER SALES

Technical assistance 365 days a year in all the countries of the world where we operate.

Spare parts supply service for all our equipment.

Commissioning of all of the equipment, previously tested in our facilities.

Our goal is for the after-sales service to provide the customer with added value. We have a team of highly qualified technicians to provide support, both remotely and at the customer’s facilities.

The commissioning of the equipment is carried out on site at the customer’s facilities. Our operators always accompany the customer so that he can handle the equipment himself, and provide support during the production of the first batches.

Our technicians provide training at the customer’s premises and at our own facilities in Barcelona. The training is aimed at operators and maintenance and engineering personnel.

PRODUCTION DEPARTMENT

The team of assemblers at STE Tecpharm have vast experience in the assembly of pilot scale equipment or lab equipment, and in the assembly of large production equipment.

The team of electricians and programmers work together with the STE assembly department and with the customer to ensure the success of the project.

QUALITY AND DOCUMENTATION DEPARTMENT DQ, IQ, OQ y PQ

The quality department of STE Tecpharm attends each delivery of machines. Quality approves the compliance of the equipment and that it matches the requirements specified by the customer (URS).

Documentation delivered in digital format in a tablet.

TECHNICAL ASSISTANCE – REMOTE SERVICE

STE has developed an application to be connected remotely to the PC of the machine and visualize in real time through the SRS system.

SRS helps to improve complex process of technical requirements, maintenance and process operations. It will help you to decrease time and as a consequence, to save money.

REMOTE SUPPORT

Engineers can remotely assist field service operators and offer just-in-time performance support.

ON-SITE SUPPORT

Operators can have both hands free to fix a machine and are able to perform their job freely.

FAT | FACTORY ACCEPTANCE TEST

Before sending any equipment, FAT tests (First Acceptance Tests) are carried out together with our engineering company: STE Engipharm. Our central facilities have all the instruments and accesses (such as water vapour, treated water, compressed air, etc.) to simulate the operating conditions of equipment before proceeding with its installation in the customer’s plant.

TURNKEY PROJECTS

STE TECPHARM offers “turnkey” facilities. We have significant experience in the integration of processes alongside our engineering company. We provide real “turnkey” solutions at the customer’s premises.

The installation of process machinery can be difficult, due to the specific requirements of each installation, the location of the AHUs and other peripherals in the technical area. A customised solution is always required so that the equipment adapts to the customer’s facilities, thus ensuring the perfect functioning of the implemented solution.